1. Introduction

National Water Service (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and services. By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Intellectual Property Rights

All photos, images, and content related to our company, services, or installations are the exclusive property of National Water Service. Unauthorized use, reproduction, or distribution of this material is strictly prohibited. We reserve the right to pursue legal action against individuals or entities that infringe upon our intellectual property rights.

3. Collection and Use of Personal Information

We may collect personal information such as your name, email address, phone number, and payment details to provide our services, respond to inquiries, and improve user experience. Your information is used solely for business operations and customer service purposes.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to fulfill your requests or comply with legal obligations.

5. Email/Message Communications

The email address and phone number you provide may be used to send you information and updates related to your order, as well as occasional company news, updates, or related product and service information. You may opt out of receiving future emails by following the unsubscribe instructions included in each email. These include messages too.

6. Data Security

We implement appropriate security measures to protect your personal information. Your credit card information is not stored on our servers; our payment providers encrypt and securely store this information on your behalf.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Applicable Law and Jurisdiction

This Privacy Policy is governed by the laws of the State of Maryland. By using our website or services, you agree that any disputes arising from this policy will be resolved in the state or federal courts located in Maryland.

9. Use of Third-Party Media in Our Social Media & Website

National Water Service respects intellectual property laws and is committed to using third-party media (such as images, videos, and written content) fairly and legally in accordance with copyright and privacy laws.

10. Fair Use and Proper Attribution

We may use media from other sources, such as educational materials, stock images, and industry-related graphics, under fair use principles or with appropriate licenses and attributions. Any content shared from other sources will be credited appropriately when required by the original creator’s terms of use. If you believe we have used your copyrighted material without permission, you may contact us to request its removal or proper crediting.

11. User-Submitted & Publicly Shared Content

If you tag, mention, or share content with @NationalWaterService or use our branded hashtags, you grant us permission to feature your content on our social media pages, website, or marketing materials. If we share customer-submitted content, we will seek permission when required by law.

12. Protection of Our Media & Content

Our photos, videos, service images, and installation media are the exclusive property of National Water Service. Unauthorized use, modification, or distribution of our proprietary content—including reposting our photos for commercial purposes—without our written consent is strictly prohibited. If anyone misuses or misrepresents our content (such as using our images to promote a different service or business), we reserve the right to take legal action.

13. Reporting Unauthorized Use

If you find that our copyrighted material is being used improperly, or if you believe we have used your content unfairly, please contact us immediately so we can address the issue.

14. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

service@nationalwaterservice.com or 301-854-1333