As winter roars its ugly head, it is important to ensure your well pump and water treatment systems are working properly to get you through the freeze!

Today, we replaced a very old well pump with a new Grundfos well pump for a very happy new customer in Gaithersburg, Maryland.

She awoke this morning to No Water in her home. Our Emergency Well Pump Division was at her home as the sun was rising to diagnose the issue. Once we pulled the pump out of the well, the problem became apparent, a broken wire and a rusted out hole in the pump. A new pump and wire were installed, water has been restored to her home and this Gaithersburg, MD resident is ready for winter! 


Fixing or replacing a well water pump usually involves our pump truck or an “upsy-daisy” to pull out the pump and locate the problem. This can be done with minimal equipment and a small crew. However, sometimes, fixing or replacing a well water pump involves a lot of parts and tools and climbing into a small pit to address the issue. The customer was so happy with our preparation and work ethic that he came out to watch and thank us personally.


Back in the early 1900’s when this well was dug, it supplied water to three different properties. In 1969, the properties were combined into one and a municipal water line was connected to the pitless adaptor of the well. The well and pump were subsequently abandoned and municipal water was used for the property.

Our customer purchased the property in 2016 and asked us to remove the municipal water line and re-build the well. We installed a new pump, an in-well pressure tank and re-built a hand pump for use both in the buildings on the property as well as for irrigation.

The rebuilt well, pitless, pump, pressure tank, hand pump, well cap, casing and conduit will allow unlimited flow of water for all our customers needs for years to come.

In addition, we found an intact, late 1800’s whisky bottle about 5 feet underground next to the well.

Cold weather is hard on everything, and well pumps are no exception. Today we replaced a well pump for a new customer in Clarksville, MD. We removed her old pump and replaced it with a new Grundfos variable speed pump.

A variable speed pump also gives the home owner the option for a Constant Pressure System. Constant Pressure systems gives the consumer the ability to control the pressure of your water at all times, while ensuring you never run out, no matter how many people are using the water at once!


A professionally installed well water pump could last 20+ years with proper maintenance to the well cap, casing and conduit. Anything from micro holes to large gaps can form in old and rusted well casings, this along with broken caps from getting hit by a lawnmower can allow bacteria and other contaminants into the water. When installing a new well casing, conduit and cap we always ensure that it is visible and easily accessible for repairs.


While we always recommend that a well is easily accessible, sometimes that is not always the case. For this no water call from a new customer in Montgomery County, Maryland, we had to get creative. The well was covered by a prized, beloved tree. We were able to use our hoist truck, our “upsy-daisy” and a little National Water ingenuity to preserve the tree while at the same pulling the well pump, fixing the problem and returning water to our very happy customers home!

Etching is the erosion of the surface of glassware, tiny pits or “scratches” on the glass. Sometimes you might some effervescent coloring on your glasses in the early stages. Sometimes a milky color that will not dissolve off or it might look like it has been lightly sandblasted. Etching can happen in any dishwasher, doesn’t matter if the water used to clean the dishes is soft or hard water, although it is more commonly occurs when the water has been mechanically softened by a water softener. It can also happen to any grade of glassware. Dollar store glass or top notch glass. The cause of etching on dishes can be from too much detergent in soft water, items that are pre-rinsed multiple times, or washing dishes in water that is too hot.
Glassware damaged by etching can’t be fixed. But it can be stopped. Try changing the amount or type of detergent that is used. Also, try checking the temperature of the incoming water. Go to a faucet near the dishwasher, then turn on the hot water for around 45 seconds or till the water gets hot. Then run water in a glass and place a thermometer in the glass and check the temperature. It should be within 120-140 degrees.
For another quick fix to etching problems stop pre-rinsing dishes. Detergent needs the grim and food left on the plates to work the way it was designed to work. If there isn’t food or dirt on the dishes the detergent works away the outside layers of the glassware.
It is a challenging problem when encountered & is gradual & usually does not occur overnight. Typically when you notice the results of etching the damage has been done. It requires some experimentation to find the correct formula of detergent and water supply to solve the problem.
You can perform a simple test to see if your dishes are etched or if they are simply coated with mineral & soap build up. Put some lemon juice on a small area of the effected glassware & allow it soak for 5-10 minutes then wash it off. Allow the glass to dry. If that spot you put the lemon juice on is much cleaner than rest of the glass than it is not etched & can be restored. If the spot you put the lemon on looks unchanged then it is most likely etched.

Water Treatment is not only for homes! We recently installed a twin KX Pro Commercial water treatment system to effectively reduce iron and other heavy metals from the Gary J. Arthur Community Center in Glenwood, MD.


A Water Treatment installation for a customer in Potomac, MD. He decided to build a new shed to house his Radon reducing Spruce AiRaider, three Water Storage Containers with a Leak Detection Alarm, a Constant Water Pressure System, a Chemical Feeder and Solution Tank for pH and corrosion control, a Whole House 20 inch Sediment Filter and a Water Pressure Tank. 

A great way to easily access his equipment without taking up space in his home!


For over 30 years, National Water Service has been serving the entire Mid-Atlantic regions well water, well pump and water treatment, purification and filtration needs!